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FAQ

1) How do I pay? Why Paypal?
2) Is there another option to pay for the patterns?
3) How long will it take until I get my patterns?
4) Where will I find the downloads I have paid for?
5) How will I get my downloads?
6) How is my patterns printed, and how can I read it?
7) How can I order a pattern?
8) How often can I download my patterns?
9) How to download a free pattern?

 

1) The easiest way to pay for the pattern is with paypal.
- You do not have to send your account number to anyone.
- The payment is free for the costumer.
- The download is available directly after you have paid for it.


2) We also offer Eurobanktransfer
You may choose this option when checking out. After the check out you will get a mail with our account numbers (IBAN and BIC). After you have sent the money, and we have received it, we will activate the download for you.
You get a mail telling you, that your download is available.

Shopping carts that are not paid after 14 days will be deleted.



3) Depending on the method of payment you have chosen you will get your pattern immediately or after we have received your payment.
If you send money with paypal, you can download your pattern direct after payment.

If you send money with EU Banktransfer (IBAN and BIC) it may take up to 7 days until we receive your money and activate the download.

 
4) If you have send your money with paypal please do not close the window after payment.
You will be transfered back to the shop and to your available downloads.
If you have paid with Eurobanktransfer (IBAN and BIC) you will get a mail, telling you that we received your money and that your downloads are available. In this case you will find your downloads in your account.


5) If you have paid with paypal, you will be send to your downloads directly after payment.
Please do not close the paypal-window.
If you have paid with EU Banktransfer and have received the mail telling you that your downloads are available now, you just have to log in and take a look in „your account“



6) Your pattern is not printed, you will get a pdf file to print yourself.
To open this kind of file you need to have Acrobat Reader installed on your PC.
If you do not have this reader you can download it for free on this site:
http://www.adobe.com/de/


7) First you have to create a customer account.
If you create a new account you are logged in automatically.
If you are a returning customer you have to :
 
a) log in
b) Put the pattern you like in your shopping cart by clicking „add to shopping cart“
c) If you click on „cart“ (top-right) you can see the content of your shopping cart.
d) If everything is allright choose „check out“ (bottom-right)
e) Take a look if your adress and email are right, choose the methode of payment (Paypal or EU Banktransfer), accept the AGB than click „continue“ (bottom-left).
f) On this page you have to accept that your right of revocation expires after starting to download. After that you continue to the next site.
g) Now click „Buy“ and your order is completed.
h) If you have choosen EU Banktransfer, you will get an email with our bank account number. Just send the money, and after we received it, we will activate your downloads. (see 5) for further informations)
If you have decided to use paypal, you will be transfered to the Paypalsite, log in to your paypalaccount and make your payment.
After you have paid, you will see a button „Zurück zu perlenmuster“ (back to perlenmuster) or you will be send back automatically.
If the button appears you have to click it!!! You are sent to a page with your downloads.
If you have paid and are not send back to perlenmuster.de, just go to
www.perlenmuster.de , log in, choose „your account“ und you will see your downloads.
If you have any problems downloading your patterns, just contact me at
admin@perlenmuster.de 


8) You can download your patterns 2 times during 14 days. You are allowed to print the pattern and /or save them on your PC.


9) If you want to download a free pattern, please do not use the shopping cart.
Just log in, go to the site with the product description, scroll down.
At the bottom of the page is a button called "Download"
If you click this button, you will get the pdf file.


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